Water Damage Restoration in New mexico & West Texas
When disaster strikes, every minute counts. Our expert team is ready 24/7 to respond to water damage restoration from burst pipes, flooding, roof leaks, appliance leaks, sewage backups, and storm-related emergencies.
~75 min average response
Free on-site inspection
Insurance-ready documentation
Certified Technicians
Insurance-ready documentation
24/7 including holidays
Same day service
Water damage spreads fast, even when the surface looks dry
From a single-room leak to a major flood, our team can locate hidden moisture, extract water, dry the structure, document the damage, and help restore your home or business.
Burst pipes & plumbing leaks
When a pipe breaks or leaks behind walls, ceilings, or cabinets, we respond quickly to stop the damage from spreading and begin the drying process.
Flooded rooms & standing water
We extract standing water from affected rooms, basements, crawl spaces, and commercial areas using professional water removal equipment.
Roof leaks & storm water intrusion
Heavy rain, wind damage, and roof leaks can send water into ceilings, walls, insulation, and flooring. We identify affected materials and dry the property properly.
Appliance leaks & overflow damage
Water heaters, dishwashers, washing machines, refrigerators, toilets, sinks, and tubs can cause serious damage when leaks or overflows go unnoticed.
Sewage backups & contaminated water
When water may contain bacteria, waste, chemicals, or other contaminants, our team follows the right safety, removal, cleaning, and documentation procedures.
Repairs & rebuild planning
Once mitigation is under control, we organize the next phase so water removal, drying, documentation, and reconstruction stay connected.
what to expect
From emergency water extraction through drying, documentation, and repair planning, every step is designed to reduce confusion and protect your property from secondary damage.
01
Step 01
Inspect and Assess the Water Damage
We inspect the affected areas, identify the source when possible, check for hidden moisture, and determine whether the water is clean, contaminated, or potentially hazardous.
02
Step 02
Extract Water and Remove Damaged Materials
Standing water is removed first. If materials such as carpet, padding, drywall, insulation, trim, or flooring cannot be safely dried, we document and remove them as part of the mitigation process.
03
Step 03
Dry, Dehumidify, and Monitor Moisture
We place drying equipment, manage humidity, and monitor moisture levels in affected materials. The goal is to dry the structure properly before repairs begin.
04
Step 04
Prepare and Complete Repairs
Once the property is dry and stable, we organize the repair scope, communicate next steps, and coordinate the transition into reconstruction work when needed.
500+ Families Trusted Us With Their Worst Day
★★★★★ 4.6/5 based on 500+ Google reviews
★★★★★
“We had a water leak, and they sent us Ryan. It was super professional and he provided us with great knowledge. Great service. Great timing. I am so grateful for the work as a job well done.“
Justine M.
★★★★★
“When I called they were able to come out within an hour. Nathan explained what happened, what needed to be done and stayed until the plumbers fixed the leak so he could get his equipment going. I’m so happy with the clean up.”
Jean C.
★★★★★
“This is the 2nd time I’ve utilized this company after a water leak. First time by luck. Second time by CHOICE. Top rate customer service and advocacy with the insurance company. Jesse and everyone I’ve encountered are top notch. I’m sure I’ll be back to add more names!”
C.K.
Water damage doesn’t wait. Fast action helps reduce hidden moisture, mold risk, material damage, and avoidable rebuild costs.
The sooner extraction and drying begin, the better the chances of saving flooring, drywall, cabinets, trim, framing, and personal belongings.
We Don’t Just Clean Up. We Restore Your Life.
Water damage often overlaps with contamination, mold, and storm-related issues. Browse related restoration services below.
Serving New Mexico & West Texas
We service homes and businesses across New Mexico and the El Paso region. Local crews aim to be on-site in about 75 minutes, 24/7.
~75 Min On-Site
Typical metro response
20+ Service Areas
Across NM & West Texas
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Frequently Asked Questions
Straight answers to the questions homeowners ask most often after water damage.
What should I do first after water damage?
If it is safe, stop the source of water and shut off electricity to affected areas when needed. Avoid walking through standing water if outlets, appliances, or electrical systems may be involved. Then call American Restoration so we can inspect the damage, extract water, and begin drying the property.
How fast should water damage restoration begin?
Water damage restoration should begin as soon as possible. Moisture can spread into walls, flooring, cabinets, insulation, and structural materials quickly. Fast extraction and drying help reduce secondary damage, mold risk, and repair costs.
What are the categories of water damage?
Category 1 water comes from a clean source, such as a supply line. Category 2 water contains some level of contamination, such as water from an appliance overflow. Category 3 water is highly contaminated and may come from sewage backups, floodwater, or other hazardous sources. The category affects the safety plan, removal process, and materials that can be restored.
Can you dry hidden water behind walls or under floors?
Yes. We use moisture detection tools to help identify hidden water behind walls, under flooring, in ceilings, and around cabinets. Depending on the damage, we may use drying equipment, dehumidifiers, targeted demolition, or material removal to dry the structure properly.
Will insurance cover water damage restoration?
Coverage depends on your policy and the cause of loss. Sudden and accidental water damage is often handled differently from long-term leaks or maintenance issues. We document the damage, provide photos and scope details, and communicate with your insurance carrier during the restoration process.
If you don’t see your question here, call our team any time and we will walk you through the next step.
Available 24/7 – Even Holidays
Need Help With Water Damage?
Do not wait for moisture, staining, damaged materials, or mold risk to spread. Call now for immediate response or request an inspection for a non-urgent water damage restoration project.
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